Which fraud reason codes will be included in EMV Liability Shift? How are Lost/Stolen transactions affected? A. Visa’s fraud reason codes list dispute reasons from 10. A list of key Visa policies for merchants is also included . Reason Code – 13. The client can send Paymentology a list of disputes, using a predefined batch chargeback submission template that has been requested to chargeback. For. This book contains the following chapters: • Visa (Pre-VCR) and MasterCard Chargeback Process • Discover Chargeback Process • American Express Chargeback Process • Visa Claims Resolution ProcessResponding to Mastercard Reason Code 4859 Chargebacks. Either the dispute must be processed within 120 calendar days of: the transaction processing date, or. 13. Section 7: Chargeback Reason Codes: Detailed information on the reason codes for the most common types of chargebacks that merchants receive . Visa requires processors and banks use to this system for multiple tasks, including challenging initial chargeback results. 2022 Visa Chargeback. Issuer ACS unavailable - Visa generated CAVV. This code was phased out under the Visa Claims Resolution initiative. 1 applies when the issuing bank receives the same transaction more than one time. Credit Posted as a Purchase chargebacks, for example, at. There are several reasons why an issuer might decline a transaction. It is caused by not issuing credit, or issuing it but not depositing on time and it didn’t appear on bank. The CTR is the number of Visa chargebacks received by the Acquirer for a Merchant in a calendar month divided by the number of the Merchant’s Visa sales Transactions in the same month acquired by that Acquirer. Mastercard: Reason Code 4859 Service not rendered. Visa Code. Prior to this, Mastercard’s list of reason codes was long, convoluted, and confusing; now there are fewer than ten different reason codes relevant to most merchants. Four reason codes have modified time frames: Reason Code 10. Both apply only to ATM transactions, but reason code 13. 7. 0. 1 Merchandise/Services Not Received. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Non-Receipt of Goods or Services Chargeback Reasons. Visa, MasterCard, and American Express all list compelling evidence by reason code. Even learning all the terms and rules won’t keep you. . • Chargeback Reason Code – Each chargeback contains a reason code that signifies the reason for the dispute and the rules that must be followed by the issuer and the merchant in order to resolve the dispute. Chargebacks911® can help your business manage risk from Visa chargeback reason code 10. Visa Chargeback Reason Codes. All but two fall under Mastercard chargeback. 1 for Visa transactions, or reason code 4834 for Mastercard. 0 as it does for 3-D Secure 1. 9 was previously covered by legacy Visa reason code 90. The authorized transaction was for goods or services that the merchant did not deliver as per a contract, receipt, or some other written. 1, 13. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. Chapter 5: Mastercard Chargeback. Meanwhile American Express limits the phases of a credit application to 20 days, while MasterCard restricts phases to 45 days. Cardholder can dispute transaction up until Day 90 for reason code 4808 on MasterCard (see Appendix for details), Day 60 for reason codes 4801 and 4802 (see Appendix for details). Every merchant is subject to chargebacks, but your MCC can be a significant factor in what chargeback reason codes can be used against you and what compelling evidence can be used to fight them. Chapter 2 1. Reason Code 53 chargeback can be re-presented in one of the following circumstances: chargeback is invalid or a credit was processed. ”. Get your complete guide to Discover reason codes, including all the detailed information, chargeback time limits, and other important information you need. Reference these when rebutting cardholder disputes at your small business. For each reason code, a definition isAbout Visa chargeback reason codes. Complete Guide to Visa Compelling Evidence Update CE 3. Reason codes vary by card brand. Reason code 12. Reason Code 04: Excessive Chargebacks: The merchant breached predetermined chargeback thresholds: Reason Code 05: Excessive Fraud: The merchant breached predetermined fraud-to-sales dollar volume thresholds: Reason Code 06: Currently unused--Reason Code 07: Fraud Conviction: One of the business's owners. To help merchants understand the underlying issue of each chargeback, American Express has created specific chargeback reason codes to help business owners interpret chargebacks. Reason Code 53: Not as Described or Defective Merchandise. At Visa they used to receive reason code 98. 4, MasterCard 4837, AMEX F29, Discover UA02, and so on). For all other transactions, the maximum amount of. Common Point of Purchase: Data stolen from a merchant’s system is used to make fraudulent transactions. 02/10/16 Added Debit Chargeback Reason Codes. While these sets mostly cover the same situations, the numbers and groupings can vary significantly. 8. It was originally one of several possible scenarios covered by legacy Visa reason code 83. 10. 5. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. What are Amex Reason Codes? Every card network features its own list of chargeback reason codes. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Chargebacks. This Visa chargeback condition is very common. Reason Code 81: Fraud. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. 7 — Cancelled Merchandise/Services. Card Recovery Bulletin Authorization Visa Code: 11. Chargeback reason code 12. A list of key Visa policies for merchants is also included to help ensure the security of confidential cardholder information. Chargeback Reason Codes. Merchant processed transaction below floor limit without authorization. Phase 3. The newer system is designed to. 2: Declined Authorization: 11. Time limits vary by card network and reason code, though, so you should look into the specific terms tied to the reason code. PCI DSS v3. Visa specifies 46 reason codes under the categories of Fraud, Authorization, Point-of-Interaction Error, Consumer Disputes, and Processing Errors. According to Nilson, 56% of global card transactions were done on Visa in 2015. Use this guide as a quick resource for Visa chargeback reasons at a glance. Chargebacks911 offers the most comprehensive chargeback management system available, backed by the industry's only performance-based ROI guarantee. CVV2. 3: No. 6 – Credit Not Processed. 3. This umbrella category can be applied to multiple specific situations, many of which had their own specific codes at one time. Note the. 1? Visa chargeback reason code 12. 1 Quick Reference Lead. This chargeback reason code can be avoided by ensuring that returns are processed promptly and accurately, and that the customer is informed of any credits issued. 1 — EMV Liability Shift Counterfeit Fraud; Visa Chargeback Reason Code 10. 2. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 2: Canceled Recurring Transaction, is used when a cardholder claims a recurring transaction was processed illegitimately. Learn more about chargeback reason codes here: Chargeback Reason Codes: List & Tips for Merchants Acquirer Use of Message Reason Code 7623. What is Visa chargeback reason code 85? Visa chargeback reason code 85 falls under the “Consumer Disputes” category. 5: Visa Fraud Monitoring Program. Ethoca Eliminator is integrated into the Mastercom system. Compelling Evidence 3. 8 — Original Credit Transaction Not Accepted. TC40 is the name of the report that issuing banks send to Visa to report fraudulent transactions as part of its Risk Identification Service, and SAFE ( System to Avoid Fraud Effectively) is Mastercard’s analogous fraud monitoring program. Reason code 83 represents a chargeback categorized as. 1 — EMV Liability Shift Counterfeit Fraud; Visa Chargeback Reason Code 10. This should include notation that indicates the specific reason for the chargeback. According to Visa regulations, if the transaction is not deposited within the allotted time. Below is a comprehensive list of the most common Mastercard chargeback reason codes and their explanations, along with prevention strategies you can implement to reduce the likelihood of chargebacks. Laundering: The merchant carried out transactions without a legitimate cardholder’s involvement. Cardholder-Activated Terminal (CAT) 3 Device. This chargeback occurs when it cannot be checked that a valid code was obtained for a transaction at the time of the actual sale. 2: Canceled Recurring Transaction, and those disputes would still go through the normal chargeback process. Of course, these codes can still change at any time. If you’re curious about the complete list of response codes for Visa and Mastercard, look no further. The International Organization for Standardization (ISO) sets MCC meanings and classifications, and card processors are responsible for assigning an MCC to a merchant at the start of their. Reason Code ≠ Reason Chargeback Reason Codes Visa 11. Millions use it to make transactions every day, and each year, more than $2 trillion is charged to their credit cards around the world. This is Visa’s incentive for merchants to update to recommended terminal technology. ”. Each bank card network has its owner list of reason codes banks must prefer from. In 2016, Mastercard chargeback reason codes were condensed and consolidated, in a restructuring that resembled Visa Claims Resolution. Reason code 4863 (Cardholder Does Not Recognize) can no longer be used. Visa retired the “unrecognized”. For example, Visa reason code 83 is one of the reason codes with several modifiers with which it’s associated. Removed these Discover Chargeback Codes: AL, CA, IC, IS, NC, SV, U03, UNR. e. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. This reason is made visible to all parties involved. And we know banks and credit cards. 13. All Rights Reserved. Discover Chargeback Reason Codes Explained. For each reason code, a definition is given, along with theFAQ: That is the Chargeback Process? FAQ: Stripe Chargebacks FAQ: 2020 Visa Chargeback Guiding TIPS: Managing Amazone Chargebacks TIPS: Merchant's Guide to MasterCard Chargebacks & Cases Mandates: New Visa Rules for First Party Fraud TIPS: Managing Shopify Chargebacks FAQ: 2020 Visa Chargeback Guiding. 5, and all aspects of chargeback reason codes, with proprietary. Visa Compelling Evidence 3. In these situations, a merchant’s billing descriptor is simply not recognized by the customer. 5 Visa Fraud Monitoring ProgramThese reason codes are a standardized list of reasons that a customer and/or their bank may file credit card chargebacks. These chargebacks occur to resolve chargeback-related disputes between network members. A list of key Visa policies for merchants is also included . Whitelisting. • Section 4: Chargeback Reason Codes— Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. Additionally, the corresponding fraud report must be accurately identified as Fraud Type 4—Counterfeit, and acquirers have a representment right if the fraudCharge-back Reason Codes VISA ® 10. Section 7: Chargeback Reason Codes: Detailed information on the rea-son codes for the most common types of chargebacks that merchants receive . Fraud Reason Codes Current Reason Code New VCR Reason Code 62(2) 10. Code 12. domestic transactions, the dispute timeline can be based on one of two start dates. The situation described by Visa chargeback reason code 13. 4: Other Fraud — Card Absent Environment: 10. Chargeback . In this article, you’ll learn the key takeaways for merchants: Visa standard chargeback regulations; 3 most common Visa dispute reason codes; New Visa mandate Compelling Evidence 3. Clearly differentiate between card-present and card-absent transactions by noting mail. The sales receipt and/or date and amount of the authorization if other than the transaction date. 0 is an update to the rules for handling disputes filed under reason code 10. 1 – CBK: EMV Liability Shift Counterfeit Fraud 10. A risk department can accurately analyze what the issue is with their. Our promise to you is this: We will invest 100% of our effort in your case and fight for you throughout the entire process. The following are reason codes for the same scenario: Visa: Reason Code 30 Services not provided or merchandise not received. Chargeback reason code 12. The chargeback filing period for cardholders is usually 120 days. As we mentioned, Visa dispute time limits for merchants are straightforward. It is subject to change and may not include every currently known dispute reason code. 1 EMV Liability Shift Counterfeit Fraud 81(3) 10. 6. ; Resources. 1 –. How Visa CE 3. This is perhaps the most common claim associated with disputes and chargebacks. 0 is an update to the rules for handling disputes filed under reason code 10. A chargeback happens when a customer asks their card-issuing bank to reverse a transaction. 2 Other Fraud – Card Present Environment 81(1) 10. Craft a clear and. Whenever a chargeback is initiated, a code is passed through from the issuing bank that gives a reason for the dispute. 13. Every of the major card brands, the inclusion of Visa, MasterCard, and others, has its acknowledged system of reason codes. 5 Visa Fraud Monitoring ProgramVisa Reason Code 10. Mastercard Chargeback Reason Code 71: Disputed Amount. This code applies when valid authorization for a transaction. ”. As we mentioned, Visa dispute time limits for merchants are straightforward. Please note that the most common Chargeback reason code for Allocation disputes is 10. You can learn more about each one by visiting the Mastercard Chargeback Guide. The shorthand description is “Counterfeit Transaction. 6. com;. 76 (2) 12. R13 No Reply. 5 Visa Fraud Monitoring Program Mastercard Reason Code 4807 – Warning Bulletin File chargebacks should be filed under code 4808. Will the Visa 3-D Secure 2. 4870 – Chip Liability Shift. 3 Other Fraud – Card Present Environment 83(1) 10. For perspective, the next highest. compliance process depending on whether a chargeback right exists. 2 Compliance Cases Visa Chargeback Reason Code 10. This code applies when a cardholder claims to have returned merchandise or cancelled services, but the credit did not appear on the cardholder’s monthly. 4 – CBK: Fraudulent Transaction: No Cardholder Authorization 11. 4808 – Authorization-Related Chargeback – Cardholder-Activated Terminal (CAT) 3 Device. 0 represents the first rules change of its kind that specifically provides merchants with the opportunity to reverse the fraud status applied to a transaction associated by reason code 10. This chargeback may be reversed if merchant can. 1: Card Recovery Bulletin:A chargeback reason code is a 2-to-4-digit alphanumeric code given by the issuing bank tangled in a chargeback. The shorthand description is “Declined Authorization. ”. A blacklist is much like blocking a number on your phone. Thus, the easiest way to prevent chargeback reason code 75 from being. Obtain your complete guide toward and new Visa reason codes, including all the detailed information, chargeback type limits, and other important informations you necessity. PDF 39 KB June 16, 2010. may be reversed if merchant can provide proof that the correct fare was quoted to Cardholder; That<br />. Visa Reason Codes. Less than 20% of merchants noted a slight decline in Visa chargebacks after VCR, while over 55% reported no decline in chargebacks. Reason Code 02: Common Point of Purchase: Account data is stolen from the card-present merchant and used with other merchants: Reason Code 03: Laundering: The merchant processed transactions that did not involve a bona fide cardholder: Reason Code 04: Excessive Chargebacks: The merchant breached predetermined chargeback thresholds: Reason Code. The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. ” This reason code is assigned when a merchant processes a transaction against a card that is listed on the Card Recovery Bulletin for their region. About Visa chargeback reason codes. Reason codes are very crucial to assist. Non-Receipt of Information Chargeback Reasons. VISA 62 Counterfeit Transaction Fraud NO YES VISA 70 Card Recovery Bulletin or Exception FileReason Code 02. The chargeback process allows for cardholders to recover funds in the event of fraud or abuse. 4 Other Fraud – Card Absent Environment 93(1) 10. chargebacks, even on cases where you accept liability. The sales receipt and/or date and amount of the authorization if other than the transaction date. 4 Other Fraud – Card Absent Environment 93(1) 10. 5: The chargeback under normal situations should be executed in under 120 days in all religions other than US Domestic. Batch chargeback process. The merchant can choose whether or not the reason makes sense and. Chargebacks911® offers the industry’s only data-driven, fully managed solution for chargebacks. At Visa they used to receive reason code 98. 3 No AuthorizationChargeback reason code 11. Friendly fraud was actually the #1 fraud threat concerning merchants in 2021. 1:Reason codes are alphanumeric codes that provide the justification for granting a chargeback. What is Visa chargeback reason code 13. For the time being, however, merchants should be aware that banks may still use the legacy code. This code indicates that the merchant sent an authorization approval request for a transaction, received a “Decline” or “Pick Up Card” response, and submitted the transaction anyway. ACH return codes are a type of shorthand for specific information concerning the return, much like the. For example, reason code 10. 13. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Going back to our Reason Code C08 response, there are two modifiers that affect the evidence presented. Chargeback reason codes vary but it all means the same thing - refund. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. 4: Fraud—Card-Absent Environment. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. The transaction was recurring and the cardholder failed to meet the cancellation terms of the. With CE3. 2023 Consumer Attitudes Towards Chargebacks. High Level Visa Chargeback Dispute Flow. 9 is slightly narrower in scope. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. Thanks for following the Chargeback Gurus blog. 1 - Card Recovery Bulletin; 11. Banks should not use code 4859, but some still do. This reason code means that the customer claims to have received goods or services that were damaged, defective, or otherwise unacceptably faulty. 1, 13. October. [noun]/* fren • dlē • frôd • /. A few select Mastercard chargeback reason codes have different Masteracrd chargeback time limits. The cardholder never used the product or service, since they believed the transaction was never processed, and the purchase was. What Are Chargeback Reason Codes? Chargeback reason codes are a set of numbers and letters indicating why a. Issuers will not have the ability to submit lost/stolen fraud chargebacks for chip-on-chip (contact or contactless) AFD transactions. A truly effective chargeback management strategy must encompass prevention as well as disputing cases of friendly fraud. Visa, for example, has reason codes: 11. July 2011 Chargeback and Exception Processing Guide. As mentioned earlier, the given reason for a chargeback may be far different from the actual reason. Under Visa’s previous chargeback rules, merchants could contest a reason code 10. Prevent chargebacks. . Using the same link provided above, contact PayPal to report the scam. The most comprehensive guide to chargeback reason codes. Mastercard: Reason Code 4859 Service not rendered. Multiple Authorization Requests. What is Visa chargeback reason code 12. 1: Services not provided or merchandise not received: VCR Dispute Reason Code 13. Reason code 13. Chargebacks911 can create a customized solution to fit your specific. So don’t spend another second worrying about chargebacks. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Reason Code Description Documents You Need In Order To Win; Visa: 0027: IIAS Request: Provide a legible copy of the transaction receipt. 0, Visa’s goal was to create a set of requirements that, if met, would provide sufficient evidence to deny the customer’s. Learn more about Mastercard chargeback reason codes. 1? Chargeback reason code 11. Depending on the specific situation, Mastercard will match authorization response to one of the following merchant advice codes: Mastercard Response Code. Fraudulent. Chargeback reason code 10. Each card company has its own set of codes that indicate the specific reason that a cardholder initiated a dispute. Chargeback Code Chargeback Reason; 10. Updated Visa Reason Codes. These modifiers can range from where the transaction is processed to what kind of goods are purchased. 3 – Incorrect Currency 12 . For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback,Below is the list of reason codes broken down by the card brand, with detail as to what specific evidence or information needs to be provided when responding to a retrieval request. An ACH (Automated Clearing House) payment dispute is a situation in which one party involved in an ACH transaction raises a concern or disagreement over the legitimacy, accuracy, or authorization of the transaction. It is subject to change and may not include every currently known dispute reason code. V30. Chargeback Reason Codes Retrieval Reason Codes 78 Int'l only Service Violation Code Discover 4541 AP 4586 AW 4755 RG 4553 RM 8002 RN2 Altered Amount Non-Receipt of Goods or Services0Cardholder Disputes Quality of Goods or. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. The network plans to reduce response times even further to just 20 days in the near future. 4 Section . ” This reason code indicates the cardholder had reason to believe they were going to receive a refund, but no credit to their account has been processed. Thus, the easiest way to prevent chargeback reason code 75 from being filed is to use a billing descriptor that is easily recognizable. Code. What is Visa chargeback reason code 11. According to the customer, the product or service purchased was never received or used. American Express chargeback reason codes, much like Discover, bear one important difference from those under Visa and Mastercard: the issuing bank is also the card network. Condition 13. The platform is compatible with digital payment services such as Apple Pay, PayPal, and Visa Checkout. Visa chargeback reason code 12. 2? Visa chargeback reason code 13. Learn about chargeback reason codes. Reason code 83 represents a chargeback categorized as. 10. This type of chargeback reason could be named differently across the different card schemes (some examples: Visa 10. These codes are broken down into five different category. 0 are generally protected from issuer eCommerce fraud-related chargeback claims (chargeback reason codes 75 and 83) -- market-specific program exceptions. The code replaces Visa’s legacy reason code 41. If the cardholder bases the claim on false or misleading statements, it is considered friendly fraud. For the time being, however, merchants should be aware that banks may still use the legacy code. In general, merchants will have 30 days to respond to each phase of a Visa or Discover chargeback. 4 chargeback by demonstrating at least one transaction in which the details matched the disputed transaction. The most effective chargeback professionals can deliver customized solutions for chargeback management with every facet of your dispute process. Merchant must provide proof of authorization. Credit not processed. Exceptions to Visa Chargeback Time Limits. Since these disputes come from the issuer, a merchant response is allowed only under certain conditions. Section 7: Chargeback Reason Codes: Detailed information on the reason codes for the most common types of chargebacks that merchants receive . This could happen as a result of fraud or merchant abuse. Reason Code 02: Common Point of Purchase: Account data is stolen from the card-present merchant and used with other merchants. Reason code 4840 (Fraudulent Processing of Transactions) can no longer be used. Stripe Category. Each reason code has its own regulations set by the relevant card scheme. This alphanumeric code corresponds with the specific reason behind the chargeback, such as card-not-present fraud, incorrect currency, misrepresentation, or any other chargeback-eligible issue. Consider using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). A new 4 byte reason code will be used moving forward. the transaction adjustment date for an ATM cash disbursement or PIN-authenticated debit transaction. However, Visa is the largest card brand in both the United States and the world. 9), the acquirer has 24 days to respond to the. The code is used to help verify buyers during a card-not-present transaction. Mastercard gives you 45, and Discover gives you 30. Explanation. Whenever a card used in a transaction is declined, the sale should be terminated. A MATCH list reason code refers only to criteria for a merchant being added to the MATCH database. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is used for Credit Not Processed. Reason code 98 was a code used for pre-compliance chargebacks before the implementation of the Visa Dispute Resolution system. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. 2 falls under the “Authorization” category. 5 Categories of Visa Chargeback Reason Codes. ” This reason code indicates that the cardholder is disputing the transaction as a duplicate charge. Customers cannot dispute pending credit card transactions; they have to wait for it to actually post to their account before they can initiate a dispute. ” This reason code means that the cardholder is disputing a transaction by claiming that they never received the merchandise or services. About Careers Contact. As mentioned earlier, the given reason for a chargeback may be far different from the actual reason. A transaction modifier (or modifier) represents specific circumstances associated with a card sale that change what compelling evidence is required to overturn the chargeback. A list of key Visa policies for merchants is also included. This reason code is accompanied by a fraudulent reason code (UA). 4 Funding Process. To Visa chargeback reason codes user underwent one large overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. There are over 80 unique return codes, and each one represents a different type of return. To easily accomplish accepting cases that you are not going to provide a response to, you may select chargeback(s), (up to 50 cases at a time), by dollar amount or reason code and select “Accept Chargeback”. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback, and recommendations are given for resubmitting the transaction and preventing similar chargebacks in the future. The most common Visa Reason codes include 10. 1 Merchandise/Services Not Received. 8 – Original Credit Transaction Not Accepted. The use of this reason code indicates that the cardholder does not recognize the transaction as it appears on their bank statement. Free Download. Mastercard Chargeback Reason Code 73: Duplicate Transaction. 6. New Visa CE 3. The shorthand description is “Merchandise/Service Not Received. VISA. The chargeback process can last from one month to six months. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Reason Code ≠ Reason 4. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution. Documentation must be a direct result of cardholder communication. The goal is to reduce ‘friendly’ fraud chargebacks, helping sellers protect more of their hard-earned revenue. 2. What is a reason code? 3. What is Visa chargeback reason code 13. , all rights reserved, to be used solely for the purpose of providing Visa. A chargeback with reason code 4853 may refer to disputes where the customer claims that a charge on their account is invalid.